Uploading Media

StoreConnect uses a cloud-based image and video management platform called, a CDN¹ to store all of your StoreConnect images, videos and documents so you don’t have to use up your valuable Salesforce data storage.

Although your media² is stored outside of Salesforce, all your images, videos, downloadable documents etc. are managed from within the Media object.

Media is accessible from within the StoreConnect CMS App. Find out more about the CMS³ by reading Introduction to StoreConnect’s Content Management System (CMS)

Media can be uploaded one at a time through the Salesforce user interface or bulk uploaded via a data loader such as dataloader.io.

When uploading new media, you will be required to provide:

• Name - an easily recognisable name for the media
• File Type - Picklist
  • Image
  • Video
  • Document (PDF)
  • File
  • URL
• The media file
  • If you select URL to embed a video via its URL, you need to include the URL in the Embedded Video URL field.

You may optionally choose to provide:

• Description - for your own reference
• Alternate Text - used for accessibility and SEO

Tip: Come up with a standard naming convention for all of your media so they are easy to find and relate to other records. Media items are not only used with products and can be used in other parts of StoreConnect, like web pages, so make sure your naming convention allows for that. eg. {product code} - {short description} or Homepage - Top Banner.

Uploading Media via the User Interface

• From the Media Object, Click ‘New’
• Give the media a name
• Choose the File Type
• Add the media file (You can either click the Upload File button or drag & drop your file)
• (optional) Choose what product you want this media to be related to
• (optional) Set an image position for the chosen product if the product has multiple images
• Click ‘Save’

Tip: When using Position, increment by 10. That way, if you decide to slip a document in-between two others later on, you will have room to do so without having to re-number all following records.

Note: StoreConnect uses a Lightning Web Component to perform the media upload and Salesforce currently only supports running this from the Media object. If trying to add new media from a lookup field on a related object, you cannot use the upload feature, but you can add new media this way if your file is a publicly accessible URL by putting the URL in the Import URL field. It will then be downloaded to StoreConnect within a few minutes. Adding your media before creating your related records is the best way around this.

Images

Image Types

The StoreConnect CDN supports all standard formats along with the next-generation formats WebP, JPEG XR, and Windows Media Photo (WDP).

Raster Image Formats

Pixel-based graphcs

• jpg
• gif
• png
• tiff
• raw
• psd\

Vector Image Formats

Curve-based graphics

• pdf
• eps
• ai
• svg

Image Sizes

When you upload an image to our CDN it is stored in it’s original size that you send up, but you are also able to download different sized images when you insert the image via liquid see the section on Rendering Images in Various Sizes.

Out of the box though, product images are rendered with the following dimensions depending on their aspect ratio:

• 640px width or height for product pages
• 1024px width or height for product pages when the image is opened in a modal to “zoom in”

If images smaller in width and height are used, they will be upsized and there will be some loss of quality.

Product images should be a minimum of 640px width or height, but it is recommended that they are between 1024px and 2048px or above.

To maintain a consistent look across all of your products, it is also recommended to use the same aspect ratio for all product images. i.e. 1:1 or 1:1.5, etc. Learn more about aspect ratios.

Banner images should have a minimum width of 1920px. The height will dictate how thin or thick the banner looks on the screen.

File Size Limits

The below is a guide for file size limits when uploading files to StoreConnect. It is sometimes possible to increase these limits and extra costs may apply. If you are needing to dicuss your file size limits, please contact support@storeconnect.app.

File Type	Small & Medium Plans	Large Plans
Images	10MB	20MB
Videos	100MB	500MB
Other Files	10MB	20MB

Bulk Uploading Media

When bulk uploading, all of your media items will need to already be stored in the cloud with publicly accessible URLs. Create a record for each file in the Media__c object.

Field Mapping

• Name - Your chosen name for the media
• File Type - Picklist
  • image
  • video
  • document
  • file
  • url
• Import URL - the publicly accessible URL for the file
  • If File Type is url, instead populate the Embedded Video URL field
• Description - (optional) description of the file for your own reference
• Alternate Text - used for accessibility and SEO

Updating Existing Media Records

If you need to update an image or media file for a product or a content block etc. and you have the new image as a publicly accessible URL, you don’t need to delete all the existing relationships to the old media record and then re-link everything to the new media record, instead use the same media record, just update the file it refers to.

To do this:

• Edit the Media record
• Clear the value in the URL field
• Enter the publicly accessible URL for the new file into the Import URL field
• Save the record

The new file will be downloaded into StoreConnect automatically. It can take up to 10 minutes for the job to run in the background and potentially another minute for the changes to show up on your site.

 

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