Add Your Live Chat Code

This article is intended for advanced users and our partners as it requires advanced web development or Salesforce admin or programming knowledge. While the functionality is part of StoreConnect, we do not provide end user assistance to implement it beyond our help documentation. If you need help or are unsure on how to do this, you can hire one of our StoreConnect partners.

“Live Chat” is a feature providing “live” interaction between a website user and support team member.

There are many brands and styles of “Live Chat”, however, they all have similar requirements when integrating their service into your StoreConnect website.

Prerequisites

How to install the Live Chat code

Once you have created your live chat account and copied the custom code to integrate into your store, you will be required to paste the code before the closing </body>1 tag.

Within your Salesforce Org2, install your custom Live Chat code in the Body Content section as detailed on the Content Management page.

You may need to create a new Content Block3 using the +New Content Block option. For best practice, refer to, Adding Custom Javascript, CSS, Body and Head Content Scripts when creating a new Content Block for your <body> content.

If you are installing other custom codes, you will need to add them all into the same Content Block.

Learn more about the Content Management section of the StoreConnect Config app

 

 

  1. <body> tag: Defines the web-page’s body, and contains the headings, paragraphs, images, URL links, tables, lists, and so on. There is only one <body> tag used on a web page. ↩

  2. Salesforce Org: The virtual space provided to an individual customer of Salesforce. It includes all of your data, records, etc and applications. A Salesforce Org, or “Org” for short is an abbreviation of “organisation”. ↩

  3. Content Block: Content Blocks are used to place content on your Pages and Articles. There are two types of Content Blocks 1) A Container Content Block, and 2) A Template Content Block. ↩

 
 
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