Sending SMS Messages to Customers
Receiving confirmation and updates on a mobile phone may be a feature you want to add to your customer’s shopping experience. Perhaps reminding your customers about a session they have booked and giving them the option to confirm via a simple text reply from their phone would be useful to you?
Our friends at Pendula have built an amazing product that allows you to send customised text messages to your customers and any other contacts you have in Salesforce, from Salesforce. It works great with StoreConnect and allows you to communicate to your customers directly and enhance their experience when shopping at your online store. You can even receive their replies and then trigger automations to run in Salesforce or alter their journey based on those replies.
Here are some ideas on how you could create a great customer experience using Pendula:
- Send a quick payment confirmation straight to their phone
- Send out a reminder for upcoming booked sessions
- Offer the opportunity to request re-scheduling their session
- Ask them to sign up to your mailing list
- Cross-sell and upsell based on previous purchases
- Offer them a Promo Code after a completed order to use for their next purchase
- Build customer journeys that can be influenced by the customers interaction or future orders
- Send customers messages from your Salesforce UI when you need a quick reply regarding their order
With Pendula, you can also automate emails, extending StoreConnect’s transactional email capability even further.
Checkout Pendula’s help site for instructions on use.
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